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In which Delta lost our luggage

airplane

So as you may have guessed, I’ve been out of town. Of course, I’m back now but our trip to the Dominican Republic was basically a fiasco. Here’s what happened:

 

The five of us were scheduled to fly out on Christmas Eve day to the DR. Now this day is supposed to be one of the easiest travel days of the year but typically, the weather was awful.

 

This year on December 24th there was a massive rainstorm going up the east coast and specifically around the southeast. We were flying through Atlanta on Delta Airlines. Although Delta’s motto is “we get you there” it wasn’t the case for us and especially not for our luggage.

 

We had a 7:00 AM flight to Atlanta from Greensboro and we had to leave here at 5:45 so there was much grumbling from the kids. Daniel actually never even bothered to go to bed because … 22 year old boys.

 

We get to the airport and there is much discussion over whether Andie and Daniel are going to check their luggage. We point out that Keely, Kevin and I are going to check ours and there’s really no point in lugging it through the Atlanta airport so they begrudgingly check their luggage as well. This will definitely come back to haunt us.

 

We get on the plane and once we’re settled they announce a “gate hold” as the Atlanta airport is now shut down because of a tornado watch (or warning or something … I can never remember which is which). Time goes by and they finally let us off the plane and we’re chilling and we know that this flight is one hour late and then two hours late and so on and so on.

 

However, the flight from Atlanta to Punta Cana still reads “on time” so we make arrangements to “stand by” for the next flight and the next flight and even a flight the next day from Atlanta because things are pretty damn booked.

 

Finally, two hours late we take off and get to Atlanta. Miraculously our flight, 543, has not YET taken off from Atlanta. Kevin, Daniel and Andie sprint for the flight and Keely and I come behind (I’m lazy and Keely is NOT supposed to run … remember her hip?). We get there and we’re so, so happy we made the flight until we’re informed that the crew is now “possibly over their hours” so we might not have a pilot.

 

Kevin goes down to the gate for the next flight, 563, and turns out that it’s scheduled to leave before our original flight so we get on that flight. After all, who even knows if 543 will ever take off?

 

So we finally get to Punta Cana at 7:30 PM instead of 2:00 PM but hey, we made it right????

 

But our luggage didn’t. So we stand in line at the Delta baggage place and finally we get to make our claim that our 5 bags didn’t make it. They tell us that two bags, Andie and Daniel’s, are coming in our original flight 543 so the claim is for only 3 bags. Not only that but 543 is landing even as we speak!

 

We wait and guess what? Daniel and Andie’s luggage are NOT on the flight but now the line has about 40 people in it and it’s around 8:00 PM and our driver is waiting so we go to the house we’ve rented.

 

 

Here’s where things go sideways.

 

I call the 800-number for Delta and they say that call volume is so high that I have to call back later.

 

I call and get no answer again. Remember it’s Christmas Eve and I believe millions of bags are lost.

 

We are all annoyed but we go to sleep.

 

I get a call at 1:00 AM saying that a driver is on the way with 3 bags.

 

At 1:30 AM I get my bag, Keely’s bag and Kevin’s bag.

 

Yea!!! Except my bag is actually Daniel’s bag. Yeah, they just kind of mislabeled it.

 

So everyone but Andie and myself has a bag.

 

Which isn’t a problem for me per se but since Andie never intended on checking her bag her glasses and medication are in her bag.

 

 

We wake up, it’s Christmas Day. Andie is NOT amused but Keely loans her a bathing suit.

 

I call the airport in the DR. Good news! They say the two bags are on 543, which is predictably, two hours late.

 

I call again because I can see the flight is landed. They have my bags they say.

 

I call again later because where are the bags. They are being delivered they say.

 

Where the fuck are my bags. HELLO???

 

IT’s now late in the day and I’m tracking my bags and I’ve called the airport no less than 10 times and it’s difficult to find English speakers and I keep getting conflicting reports.

 

I start tweeting Delta Assist. They finally answer and tell me that my bags are in New York JFK and Atlanta. WHAT. THE. FUCK?????
I call the 800 number again. They say they’ll call back. Well at least the computer did. Andie is in a HORRIBLE mood because she’s been wearing her contacts for day’s straight.

 

Finally they call back and say that one bag is in Punta Cana and the other is in Atlanta and since I never attached them to our file nobody knew what to do with them.

 

Boy was I pissed. I explained I had called no less than 20 times and they kept assuring me that the bags were on our record and that was bullshit and Andie went upstairs and slammed her door and it basically sucked.

 

That night at 9:00 PM I got my bag so basically the only one without a bag was the one who never wanted to check her bag anyways.

 

The next day I call the 800 number again and they assure me that the bag is on 543, the early flight. It wasn’t.

 

Then they assured me it was on 563, which is the next flight. We call the airport and they say that it’s on the last flight of the day and I’m basically irate but they tell me I have permission to spend $50 getting Andie some shit. WHAT????

 

Finally, we need to go to the airport anyways to pick up a friend of Keely and Andie’s who is staying with us and I go to the Delta office.

 

By now, Andie is convinced that her bag is lost and I’m pretty convinced that her bag is off adventuring in the world but they took my number and I ask if I can go to the baggage area and look for it but they say it’s past customs so NO I CAN’T!!

 

Finally the guy takes my baggage ticket and Andie and I wait for Kathleen (although it turns out she came in at a different terminal anyways) and all of a sudden (well really about 15 minutes) out comes the baggage guy with Andie’s bag.

 

Fireworks go off.

 

A national holiday is declared.

 

I breathe a huge sigh of relief.

 

And that’s the story of our goddamn adventure with Delta Luggage which could have been solved easier if someone hadn’t fucking lied to me about the entire thing down in the DR.

 

Moral of the story: Don’t check luggage. Don’t bring stuff. Don’t fly. Don’t go on vacation and most importantly, don’t bring Andie!!!

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13 Comments

  1. Ro
    January 4, 2016

    I have only flown once, years ago, and to tell you the truth, that was enough. And we only had carry-ons. I can think of a lot of nice places to go and most of them I can drive to them. I get there slower but me and my luggage get there…. lol. Poor Andie, there is always one in every family. Happy New Year.

    • Lynn
      January 4, 2016

      thanks Ro, you too!

  2. Phillipa
    January 4, 2016

    And this is why I never check luggage…..if it can’t come on the plane with me, then it stays at home……bloody awful for you! Hope the rest of the trip was alright.

    • Lynn
      January 4, 2016

      yeah, it turned out well despite the rough start

  3. Spyarella
    January 4, 2016

    Delta sucks when it comes to bags regardless of the time of year. Two years ago on July 4th Delta lost my bags and I didn’t get them for a week…the day before I was to fly back home. I got the same run around from them as did you. AARGH!!!

    • Lynn
      January 6, 2016

      really? this is the first time Delta has lost my bags. I think it was United the last time

      • Spyarella
        January 6, 2016

        We must somehow be related…My luggage was lost by United as well two years prior to Delta. They all suck!

  4. Sally
    January 4, 2016

    I have learned to pack in a carry on. May not be the cutest dressed one, but I HATE not having my stuff:)

    • Lynn
      January 6, 2016

      even without a carryon i am not CUTE…basically shorts and a tee

  5. chacha1
    January 5, 2016

    I also only take a carryon if I am traveling with Delta. I don’t know if it is the airline itself, or its baggage contractors in Atlanta, but someone up there is not doing it right.

    Glad it finally worked out. :-)

    • Lynn
      January 6, 2016

      well we did finally get it all done. A carryon is hard for over a week though

  6. Sisters From Another Mister
    January 6, 2016

    May I just point out that crap like this never happens when you travel with me.
    We have luggage, cocktails and good weather.
    You should consider this on your next booking.
    And Happy New Year … I have missed you.
    Sisters From Another Mister recently posted..The future is bright, adding ex humor is just glitter.My Profile

    • Lynn
      January 6, 2016

      well May is just around the corner

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